We Know Hospitality
Our value is that our team “Love, Sleep, Eat, Repeat” Hospitality. We grow their expertise by investing in our inductions and training, our internal support mechanisms, and external influencer. We stimulate their knowledge with their aspirations and tailor their skills to emphasis their strengths within their roles.
Ambitious & Entrepreneurial
Obsessive with our vision, our commitment to our jobs and ambitious delivery of our goals is sparked by our undeniable entrepreneurial drive. Ease of delivering solid team work and real passion affords us to be an untouchable leader in customer experience across all companies.
We’re Relaxed, Professional and Fun
We aim to deliver a service that is grounded, knowledgeable and approachable with our team. Our ethos is all about making you feel like you are apart of our “Know” family. Our team love creating lasting, genuine connections with our customers and enjoy sharing their knowledge of the surrounding location, nutrition, being loved and more. We “Know” Personality!
Food that can be “Loved”
Creating a menu that inspires a nutritional adventure for our customers expresses our passion for what we love most – FOOD! We want to deliver home-cooked & wholesome food. Sourced and grown locally, thoughtfully created and cooked by our passionate chefs. We have a desire to educate and share our passion for food and nutrition education through our Chef’s and team alike and create a Food revolution.
Products with Personality
Clean & Fresh venues aspire to deliver the vision of the curators passion and personality. Beyond the simplicity of hospitality, we think of ourselves as real guru’s in Industry. If there was ever a hashtag for our venues it’s #lifestylegoals without the pomposity. We have created clean and fresh venues that are oozing our character and passion for their said domain. Beyond hospitality our team deliver an experience with authenticity.
The hospitality industry is growing at a fast rate, and in a real attempt to give back and develop the future stars of the Industry – UK Hospitality Academy was created.
Pre-apprenticeship cohorts that gives a fresh insight to working in the Hospitality Industry regardless of age and experience. Our courses are designed with a real ambition to be work ready, with our employment success at the end of the course breaking records!
Eats – our Food & Beverage Operations include the infamous Love Thy Neighbour – an on trend health eatery now open in Bold Street, Liverpool and Chorlton, Manchester. Our latest addition into the collection the Piri Piri Express, a Healthy Takeaway offering in Magull, Southport and Aintree, Merseyside.
The growing Hotel Collection is currently made up of The Richmond Apart-hotel a stunning Grade II Listed 152 bedroom Hotel in Liverpool and a beautiful Georgian Townhouse built in 1699 boasting 30 bedrooms in central city Chester – The Townhouse.
In the first quarter of 2018, we look to add to the Portfolio: A beautiful Coach House in Snowdonia, Wales and a new budget style Accommodation Concept in Liverpool City Centre in “The Old Fire Station”.
Steven Hesketh has in excess of twenty years in the hospitality Industry. Starting his career in Australia and later relocating to England, Liverpool his hospitality portfolio continues to expand across the UK. Steven has won a number of honors over the years, including the Caterer & Hotelkeeper Acorn Award, and recently the local Liverpool Hospitality Personality of the year… just to name a few recognitions for his dedication and commitment to the Industry.
After years of training and mentoring young people in hospitality, Steven launched the UK Hospitality Academy bringing a new dimension to the Know Group. Working with the next generation to improve and engage trainee’s and intern’s into a career with longevity, in one of biggest growing sectors in the world.
Andy Duckworth from Creative Duck Ltd joined The Know Group in a Creative Consultancy Role in 2016 and has become a key contributor in the look, feel and direction of Design & Creative within the Group.
Instrumental in the design, look, feel and concept of the growing Love Thy Neighbour concept. Andy has a real talent of keeping us on trend and current.
Andy’s has had a long career in Hospitality, ranging from bars, restaurants to nightclubs across the UK and Europe over the years. Andy’s role as Creative Director see’s Andy oversee our refurbishments, marketing design and Andy additionally takes a lead on our Corporate Social Responsibility agenda across the companies.
John began his career in accountancy in 1991, training with Deloittes and qualifying in 1996.
His commercial career began in 1996 where he became the Finance Director of a young advertising agency in London and after the sale in 2000, he moved into what has become a passion for the Hospitality industry. He was part of a management team who built and sold a pub, hotel and restaurant chain after 12 years.
John’s career has also seen him involved with early stage tech companies and industrial engineering before finding his way back into the industry becoming CFO of The Know Group early in 2017.
Joe joined The Know Group in 2015 as General Manager of the Richmond Hotel, Liverpool. He has seen the hotel grow in size and has managed the hotel through a rapid period of growth. In 2017 he was appointed Operations Director (Non Food & Beverage) for the group assisting in Supplier relationships, all Health & Safety Operations, Project Works, Capex Delivery and Standard Delivery across Hotels and Property Services.
Prior to joining the group, Joe worked as General Manager for several Best Western & Independent Hotels across the North West of England and has over 15 years’ experience in the Hospitality Industry.
After finishing University, Amanda worked for companies including Bass Leisure, Macdonald’s Hotels and Q Hotels in a range of food and beverage positions.
Joining the Feathers Hotel Group in 2004 as Food & Beverage Manager at the Queen Hotel Chester, Amanda developed extensive knowledge of all areas including sales and revenue and went on to hold various positions within the company including Operations Manager at Llyndir Hall Hotel & Spa, Sales & Revenue Manager at Alicia Hotel, Revenue Manager at the Queen Hotel, Deputy General Manager at Fir Grove Hotel Warrington and then a further three years as General Manager at the Feathers Hotel Liverpool.
Amanda joined The Know Group in February 2017 as Sales and Marketing Manager at the Richmond Hotel Liverpool and has recently been promoted to Sales & Marketing Director for all businesses within the Know Hospitality Brand.
Ashley has been with the Know Group nearly four years were she first joined as a conference and events coordinator at The Richmond Hotel.
Ashley’s dedication and drive for the wider company saw her develop into the role of Personal Assistant to the CEO and now also the wider senior team.
Ashley takes a lead role in supporting the Liverpool Hospitality Association and also is a key driver of the Human Resource / Staff Training & Wellbeing across the company.
Ashley completed her Degree in Tourism and Hospitality Management back in 2007.
Nicola Perry-Hesketh is long-time married partner to Steven and holds the position of Director of Happiness in the company.
Nicola’s long career in Hospitality and Retail has always lead with front facing roles, including a long term stint with Tesco’s as Community Champion.
Her natural ability and warm in everything she does see’s her take on the role of creating, delivering and engaging happiness across the Know Group.
Nicola is co-director in all companies along with Steven Hesketh.
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0151 236 3185
OUR BASE OF OPERATIONS
The Know Group, 3A Hatton Garden, Liverpool, Merseyside, L3 2FE
Company Number: 08654826