We Know Hospitality
Our value is that our team “Love, Sleep, Eat, Repeat” Hospitality. We grow our teams expertise by investing in our inductions and training, our internal support mechanisms, and external influences. We stimulate their knowledge with their aspirations and tailor their skills to emphasise their strengths within their roles.
Ambitious & Entrepreneurial
Obsessive with our vision, our commitment to our jobs and ambitious delivery of our goals is sparked by our undeniable entrepreneurial drive. Ease of delivering solid team work and real passion affords us to be an untouchable leader in customer experience across all companies.
We’re Relaxed, Professional and Fun
We aim to deliver a service that is grounded, knowledgeable and approachable with our team. Our ethos is all about making you feel like you are a part of our “Know” family. Our team love creating lasting, genuine connections with our customers and enjoy sharing their knowledge of the surrounding location, nutrition, and more. We “Know” Personality!
Food that can be “Loved”
Creating a menu that inspires a nutritional adventure for our customers expresses our passion for what we love most – FOOD! We want to deliver home-cooked & wholesome food. Sourced and grown locally, thoughtfully created and cooked by our passionate chefs. We have a desire to educate and share our passion for food and nutrition education and create a food revolution.
Products with Personality
Clean & fresh venues aspire to deliver the vision of the curators passion and personality. Beyond the simplicity of hospitality, we think of ourselves as real guru’s within the Industry. If there was ever a hashtag for our venues it’s #lifestylegoals without the pomposity. We have created clean and fresh venues that are oozing our character and passion for their said domain. Beyond hospitality our team deliver an experience with authenticity.
The hospitality industry is growing at a fast rate, and in a real attempt to give back and develop the future stars of the industry – UK Hospitality Academy was created.
Pre-apprenticeship cohorts that give a fresh insight to working in the hospitality industry, regardless of age and experience. Our courses are designed with a real ambition to be work ready, with our employment success at the end of the course breaking records!
Eats – our Food & Beverage Operations include Love Thy Neighbour – an on-trend healthy eatery now open in Bold Street, Liverpool and Chorlton, Manchester.
The growing Hotel Collection is currently made up of The Richmond Apart-hotel. A stunning Grade II listed building offering 152 bedrooms, situated in Liverpool and The Townhouse, a beautiful Georgian Townhouse in the city centre of Chester. Built in 1699, The Townhouse boasts 30 bedrooms.
In the first quarter of 2018, we look to add to our portfolio: A new budget style Accommodation Concept in Liverpool City Centre in “The Old Fire Station” called Sleep, Eat, Love – where Hostel meets Hotel – our “Poshtel”.
Steven Hesketh has in over twenty years in the hospitality industry. Starting his career in Australia, and later relocating to Liverpool, England his hospitality portfolio continues to expand across the UK. Steven has won a number of honours over the years, including the Caterer & Hotelkeeper Acorn Award, and was recently acknowledged as one of the Insider Magazines 42 under 42 Entrepreneurs… just to name a few recognitions for his dedication and commitment to the Industry.
After years of training and mentoring young people in hospitality, Steven launched the UK Hospitality Academy, bringing a new dimension to The Know Group. Working with the next generation to improve and engage trainee’s and intern’s into a career with longevity, in one of biggest growing sectors in the world.
Joe joined The Know Group in 2015 as General Manager of The Richmond Hotel, Liverpool. He has seen the hotel grow in size and has managed the hotel through a rapid period of growth. In 2017 he was appointed Operations Director for the group, assisting in supplier relationships, all Health & Safety operations, project works, Capex Delivery and Standard Delivery across hotels and property services.
Prior to joining the group, Joe worked as General Manager for several Best Western & independent hotels across the North West of England and has over 15 years’ experience in the hospitality industry.
Ashley has been with The Know Group for four years. She first joined as a conference and events coordinator at The Richmond Hotel.
Ashley’s dedication and drive saw her develop into the role of Personal Assistant to the CEO and now also the wider senior team.
Ashley takes a lead role in supporting the Liverpool Hospitality Association and also is a key driver of Human Resources/ Staff Training & Wellbeing across the company.
Ashley completed her Degree in Tourism and Hospitality Management back in 2007.
Nicola Perry-Hesketh is long-time married partner to Steven and holds the position of Director of Happiness in the company. Nicola is also co-director in all companies along with Steven Hesketh.
Nicola’s long career in Hospitality and Retail has always involved front facing roles, including a long term stint with Tesco’s as Community Champion.
Her natural ability and warmth in all she does sees her take on the role of creating, delivering and engaging happiness across The Know Group.
Jamie’s has recently joined us as our company wide Executive Chef.
A passion for food, service and nurturing our Chef’s – Jamie’s background and personality is a key asset to The Know Group, truly growing their focus and delivery in the Food & Beverage Sector.
Claire’s was recently appointment to The Know Group as Human Resource Manager.
Claire’s background in Hospitality and Human Resources includes stints at Jury’s Inn and also Yodel. Her experience and knowledge is imperative to help us begin to better shape it’s employee engagement, empowerment and additional benefits and culture.
Marian is responsible for sales throughout all The Know Group venues. She has spent most of her career in Liverpool in events, sales and general manager roles, most recently at Hard Days Night Hotel and Radisson Blu.
She is an ambassador for Springboard, a charity working to promote careers in the hospitality industry.
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0151 236 3185
OUR BASE OF OPERATIONS
The Know Group, 3A Hatton Garden, Liverpool, Merseyside, L3 2FE
Company Number: 08654826 - Know Hospitality Limited